Restaurant Of The Year Awards 2017

sponsored by:

 fleximize
 

To our wonderful finalists – congratulations on your success in our 2017 Awards!

In February 2017, we wrote to over 50 eateries in the Waterfront, Saints and central south town centre area and invited them to the inaugural Restaurant of the Year awards.  I say invited……we had a unique approach to the awards.  The restaurants would be ‘told’ that they were entered, we would enter every single venue that had seating for at least 10 customers and critically, we would be employing local mystery shoppers, whose reports would end up deciding the winners.  

No professional food critics, no hidden agendas.

No way for existing financial supporters of Waterfront Life, in the field of hospitality, to influence the outcome of the awards in any way whatsoever

….and so 12 experienced, local mystery diners were recruited and given 4 or 5 eateries each that had been allocated to them at random.  

The following 8 months would see us carry out 4 rounds of judging:

  • First Impressions – the kerb appeal
  • The Second Impression – the digital footprint
  • First Contact – going above & beyond
  • The Visit – getting teeth into it

Please keep reading to see how the night went, but in the meantime, I would like to sincerely thank everybody who bid at our charity Auction of Promises and helped us raise just over £1000.00 towards Student Life’s mental health project.  Your generosity on the night was humbling.

The competition was incredible, and the standards shown across all categories and by all establishments were incredibly difficult to judge – which definitely isn’t a bad thing!

The Winners

BEST WEBSITE

Aurora

 

BEST CUSTOMER SERVICE

Subway (Duke Street)

 

BEST WINE & DRINK

Salthouse

BEST FOOD

Mariners

 

BEST SMALL COVER

Doorsteps

 

BEST OVERALL

Salthouse

 
 

Finally, a big thank you to ABP for allowing us use of their beautiful building to host the event, and to our 2017 sponsors Fleximize for their support in making the Awards happen.

Restaurant of the Year 2018 will shortly be underway, and with more and more venues opening in the Waterfront area, it looks set to be even bigger and better than last year. So thank you, and good luck!