Your Rights As A Consumer

Consumers often experience difficulty understanding how long they have to reject faulty goods.  The Consumer Rights Act came into force in 2015 and was heralded as a great innovation, providing much-needed clarity on the issue.

The Act spells out what consumers can expect from goods and services that they purchase from a business. Old phrases such as ‘satisfactory quality” survive from the earlier legislation, nowadays goods and services must be of satisfactory quality, plus fit for purpose, match their description, and should match any earlier samples provided.

The important terms of the contract must be prominent and transparent - it is not enough for those terms to be in writing, key terms should be brought to the attention of consumers.

The act also introduced the concept of a short-term right to reject, whereby if the goods are defective, they can be rejected as long as they are returned within 30 days of purchase.  If goods are defective, but not returned within 30 days, the seller has a right to try and repair the goods. If the goods are still faulty after that one repair, then again, the goods can be rejected. In both cases of rejection, the consumer should have their money returned to them in full, as long as rejection takes place within six months.

There is one very important exception to this rule, which relates to motor vehicles. If rejection takes place after six months, then the consumer has to give some credit for use of the vehicle during that period.

For more information please call
Ashtons Legal
Rob Adam
T: 01473 261331